Shipping Policy & FAQ
Branded apparel questions, answered.
Everything you need to know about minimums, custom embroidery, artwork, turnaround, shipping, and local pickup in Bridgewater, MA.
Where is Aunties Creations located?
Aunties Creations LLC is located at 481 Bedford Street, Unit 8, Bridgewater, MA 02324. Our studio is a production space rather than a walk in storefront, so appointments are available on request.
What areas do you serve?
We serve businesses, schools, sports teams, organizations, fundraisers, families, and individuals throughout Bridgewater, the South Shore, Massachusetts, and New England, plus customers ordering online from anywhere.
Which apparel brands do you carry?
We work with recognized brands including Carhartt, Nike, The North Face, Port Authority, Sport-Tek, CornerStone, OGIO, Comfort Colors, Bella+Canvas, Gildan, Next Level, Jerzees, Champion, District, Richardson, New Era, Eddie Bauer, and Tommy Bahama.
What printing methods do you use?
We use high quality DTF printing for most apparel, which holds color well and lasts through regular washing. Embroidery is available by request for a stitched finish.
Is artwork setup free?
Free basic artwork setup and one initial mockup. Extensive custom artwork or complex design work may require an additional fee, which will always be approved in advance.
Can businesses reorder saved apparel?
Yes. We keep your logo, products, colors, and placements on file, so a reorder usually takes one email to sales@auntiescreationsllc.com.
How do team and school shops work?
We build an online shop with your approved designs and products, then families, players, students, or employees order and pay directly. We produce everything after the order window closes.
Can merch shop orders be grouped for pickup?
Yes. Shop orders can be grouped and handed off together for a school, team, or business instead of shipping to each person.
Do you handle fundraisers?
Yes. We design the apparel, run a managed online fundraiser shop, and produce the orders, so your group does not collect sizes or payments.
How can I request a quote or start an order?
Shop online for individual and personalized items, or request a quote for larger, group, or specialized projects. You can also email sales@auntiescreationsllc.com or request an appointment for bigger projects.
Do you have a minimum order?
No. There is no minimum order at Aunties Creations. Order one custom shirt or a few hundred pieces of branded apparel for your business, school, team, or organization.
Can I order just one custom shirt?
Absolutely. Single items are welcome, whether it is a personalized gift, a vacation shirt, or one replacement piece for your team.
How long does it take to process an order?
Please allow 7-10 business days for most orders to be completed. Because every item is made specifically for you, production time may vary depending on product availability, order size, artwork approval, and personalization. Need something sooner? Rush and same-day rescue orders may be available. Contact us with your deadline and we will let you know what is possible.
Do you offer rush orders?
Rush orders are our specialty. We have pulled off many miracles for fundraisers, championship games, school events, and grand openings. Message us with your deadline and we will try our very best to make it happen.
Do you offer custom embroidery?
Yes. Custom embroidery is available by request on select apparel, hats, bags, jackets, and polos, including brands like Carhartt and The North Face. Request a quote and we will confirm options and pricing for your item.
Can I upload my own logo or artwork?
Yes. You can upload your logo or finished artwork while placing your order, or send it along with a quote request. High resolution PNG, JPG, PDF, and vector files all work well.
Can Aunties Creations help create a design?
Yes. If you have an idea but no artwork, tell us what you are envisioning and our team can draft a design for you. Free basic artwork setup and one initial mockup. Extensive custom artwork or complex design work may require an additional fee, which will always be approved in advance.
Do you offer bulk pricing?
Yes. Volume pricing is available for businesses, schools, sports teams, fundraisers, and events. Contact us with your quantity and item and we will send a custom bulk quote.
Do you offer business uniforms and branded workwear?
Yes. We create custom business apparel and branded workwear including tees, polos, hoodies, jackets, hats, and hi-vis and workwear brands such as Carhartt, Port Authority, and Sport-Tek. We save your logo and brand details so reorders are simple.
Can you create an online merch shop for my business, school, sports team, or organization?
Yes. We build and manage free online merch shops so your employees, students, families, players, and supporters can order directly. We handle setup, artwork, products, and ordering so you do not have to collect sizes or payments.
Is local pickup available?
Yes! Select local pickup at checkout. We will email you as soon as your order is ready with instructions for our convenient Bridgewater pickup area.
How do we ship?
Orders are shipped using the best available carrier for the destination and package size. Tracking information will be emailed to you as soon as your order ships.
How long does delivery take?
Standard shipping typically takes 3-7 business days within the US. Expedited shipping typically takes 1-2 business days within the US.
Can you ship internationally?
We sure can. We will update you on the estimated arrival when your shipping label is created.
Customs Fees and Import Taxes
Aunties Creations is not responsible for any customs or import fees you may incur during or after shipping, including tariffs and taxes.
Still have a question? Contact us and we typically reply within one business day.